Dear Visitor, please do not hesitate to contact us, send your comments or questions, regarding our services.

Fortress Card Solutions, Inc.

1903 60th Place E.

Suite M2240

Bradenton

Florida

34203

USA

E Mail: admin@fortresscards.com

Should you have any Investor related questions, please contact our publicly traded parent Company, Fortress Financial Group, Inc. (Trading Symbol : FFGO.PK)

Fortress Financial Group, Inc.                                                                     

1903 60th Place E.

Suite M2240

Bradenton

Florida

34203

USA

E Mail: investor@fortfinancegroup.com

Web Address: www.fortfinancegroup.com

Telephone: (954) 840-6961

Fax: (954) 775-3708
 

1- Is this a credit card?
The MasterCard® Card is a self funded, electronic use only, credit card. The Maestro Card is a stored value debit cash card. Which means that for both cards, you can only spend or take from an ATM, what the available balance is on your card.

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2- Can I use my Card to withdraw cash from an ATM?
Your Card can be used at any ATM that displays any of the network brands on the back of your card. You'll need to enter your PIN number when prompted - your PIN either was delivered to you with your card or was mailed to you.

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3- Where else can I use my MasterCard® Card?
You can use your Card at any merchant that accepts a MasterCard®®, Maestro® or Cirrus® Cards. But the Card must be electronic verified for the actual purchase to occur, by merchants using the swipe technology in their location.

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4- Where else can I use my Maestro Card?
You can use your Card at any merchant that accepts a Maestro® or Cirrus® Cards. But the Card must be electronic verified for the actual purchase to occur, by merchants using the swipe technology in their location.

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5- Can the MasterCard® Card be used to make online purchases?
Yes. You can use your Card to make purchases over the Internet.

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6- Can the Maestro Card be used to make online purchases?
No.

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7- Are there any costs associated with using the Card?
There are fees associated with card usage or card funding. Please see the Cardholder Agreement.

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8- I just received my Card. What do I do now?
You must activate your card once you receive it. Complete instructions on how to do so are included with your card. However, there are no funds in your account until a deposit or load has been submitted. Generally, funds should be available to you on the same day or next day we have received the funds and instructions.

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9- How will I know my Card balance?
There are several ways to keep on top of your account balance. The easiest way is document your deposits and withdrawals to calculate your balance. If you have Internet access you can visit the website and use your card number and Account Access Code to log into the site. Once you're on the site you can see your up-to-the minute account balance and view all transactions you've made. You can also call the Customer Service Phone numbers 24-hours a day to hear your account balance and to hear your last 5 deposits or withdrawals.

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10- Can I add my own money to my Card account?
You can add your own personal money to your active Card account by logging onto your account and selecting "Add Personal Funds".

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11- What happens if I use up all of the money in my Card account?
If you use up all of the money on the card, you can always add more money to the account to continue using it until the expiration date. Otherwise, if you have used up all of the money on the card and it is expired, please destroy the card by cutting it up.

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12- Will I get a monthly statement in the mail?
You can log on to the Card website anytime using your card number and Account Access Code and view your monthly statement or your entire transaction history. You can also call into the automated voice response system to hear your last five transactions.

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13- Can my Card ever carry a negative balance?
No. An authorization request for an amount that is greater than the account balance will be declined.

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14- Will my employer be able to know what I buy or where I spend?
No. All transactions using the Card will be available only to the holder of the Card.

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15- How can I change my account information?
You can change account information such as the billing address associated with your Card by calling customer service or logging into the secure website.

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16- When I view my transaction history, what does "pending" mean next to some of my purchases?
A notice of 'pending' next to a merchant's name on your statement means that while we have received notice from that merchant that you spent that amount at their store or web site the merchant hasn't yet sent through the final amount for payment. This notice, called an authorization, is done to make sure that your card is valid and to tell us to put on hold that money in your account until the merchant sends through the final transaction amount for payment. When we receive that final notification (usually within 3 days of the purchase) the transaction is considered 'settled' or 'posted,' and the amount of that transaction is taken out of your account.

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17- Why is there an unfamiliar merchant name listed on my statement? I don't remember shopping there.
There are several reasons why this might happen. Some stores are part of a larger corporation that may have a different name than the store name. And other merchants choose to do their credit card processing under a different company name.

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18- What should I do if my Card gets lost or stolen?
You must call the customer service number or log on to the secure website to report the card lost/stolen, and then contact customer service.

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19- I've forgotten my Account Access Code. What do I do?
The only way to retrieve this information is by calling customer service. A new one will be sent regular mail.

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20- I've lost my PIN number. What do I do?
The only way to retrieve this information is by calling customer service. A new one will be sent regular mail.

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21- What is the difference between Maestro, Cirrus, and MasterCard® ? Can I use any of these at all ATMs?
You can use your MasterCard®, Maestro, or Cirrus card to withdraw cash from ATMs. MasterCard®, Maestro or Cirrus cards can be used at any ATM which displays the MasterCard®, Maestro and/or Cirrus marks in 900,000 ATM locations in 120 countries.

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If you encounter difficulties with acceptance of your card at a particular ATM location which carries the MasterCard®, Maestro and/or Cirrus marks, we will be glad to investigate providing you give us as much information as possible about the financial institution, your card, and the ATM location.

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22- What transactions are allowed at an ATM?
An Automated Teller Machine (ATM) allows customers to perform banking transactions anywhere and at anytime. By using a debit or ATM card at an ATM, customers can withdraw cash from checking or savings accounts. You must use a Personal Identification Number (PIN) to withdraw cash from your MasterCard® cards. Some ATMs also allow customers to make a deposit or transfer money from one account to another or get cash advances using a credit card. Individuals should be aware that many ATM's charge extra transaction fees.

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23- What do I do if I have a question or problem, or the card is not working or has been list or stolen?
Call the number on the back of your card 24 hours a day, seven days a week. Follow the recorded instructions. You can also speak with a customer service representative. Go online into your cardholder account and send us a secure message.

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24- Will I get charged a fee if I use my card to withdrawal cash at an ATM?
The financial institution that owns and operates the ATM may charge a fee to the person withdrawing cash; they must disclose that fee for each ATM transaction before that transaction is completed. You can decide to accept the fee and continue the transaction, or cancel the transaction. The ATM fee imposed is in addition to the ATM fee listed in your cardholder agreement.

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25- Is it safe to use my card to withdrawal cash?
Yes. Your card can only be used to withdrawal cash by entering your unique Personal Identification number (PIN). Do not give your PIN number to anyone.

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26- May I let someone else use my card?
Absolutely not. Keep your card, and the card account number, under your control at all times. Do not tell anyone your PIN or do not write your PIN on the back of your card.

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27- How can I send money to family members who also have a card?
By either accessing into you online account and doing a Card to Card Transfer or phoning the Customer Service Number and entering the details as directed.

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